Returns & Remakes
Personalised pieces cannot be resold, so they are not covered by the usual change-of-mind return. What they are covered by is a remake, whenever the fault is ours.
We remake it
If your piece arrives damaged, misprinted, badly cut, or simply not the design you approved, tell us within 30 days and we will remake it and send the replacement free.
You do not need to post the original back unless we ask. A photograph is usually enough.
Change of mindTo confirm
Because every piece is made individually with your own artwork, we cannot accept returns simply because you have changed your mind. This does not affect your statutory rights where they apply.
If you spot a mistake in your own design, contact us straight away — before production starts we can usually stop the order or swap the artwork.
How to start a remake
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01
Photograph the piece
One clear photo of the problem, and one of the whole item.
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02
Email the studio
Send them with your order number. There is no form to fill in.
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03
We reply within one working day
If it is a remake, it goes back into production immediately.
Start a remake
Send your order number and a photograph and we will take it from there.